Darwin PI Firm Triples Intake Assessments Using Quillio
A 6-lawyer Darwin personal injury firm uses Quillio to assess new intake enquiries across motor accidents, workers compensation, and public liability. The firm now processes 3x the intake volume — from around 35 assessments a week to more than 110 — while maintaining its no-win-no-fee viability analysis.
What they were trying to solve
The firm relied on a no-win-no-fee model, which means every intake has to be assessed for viability before it is accepted. The Return to Work Act (NT) and the Motor Accidents (Compensation) Act 1979 (NT) have specific thresholds and time limits, and the intake paralegals were running assessments manually against scanned medical records — which was becoming the bottleneck.
Why Quillio
Quillio ingests intake forms and scanned medical records, produces a viability assessment against the NT statutory framework, flags limitation periods, and drafts the initial letter of advice. The senior lawyer signs off on every accepted intake.
Implementation
A 3-week parallel assessment of 40 intakes confirmed Quillio's viability assessments matched the senior lawyer's decisions. The firm has since rolled Quillio out across every intake stream.
Measurable outcomes
Three-fold increase in assessment throughput
From intake form to viability decision
Every NT MACA and Return to Work limitation period flagged on intake
Higher conversion rate because viable matters are identified and acted on faster
Intake now finishes within business hours
"In PI work, if you miss a limitation period you're finished — and limitation periods in the Territory come up fast. Having Quillio flag every date on intake has taken a real weight off the team, and we're running a lot more viability assessments than we used to."
How it works in practice
Intake viability assessment under the Motor Accidents (Compensation) Act 1979 (NT), Return to Work Act 1986 (NT), and common law personal injury matters.
What they avoided
Hiring a fourth intake paralegal the firm would have had to carry through quieter quarters, or losing viable matters to limitation periods on the intake backlog.
Case study FAQs
Does Quillio read scanned medical records?
Yes — Quillio reads scanned PDFs of hospital notes, GP records, and specialist reports, extracting the clinical findings relevant to the injury claim.
How does it handle the Return to Work Act impairment thresholds?
Quillio applies the Whole Person Impairment thresholds under the Return to Work Act 1986 (NT) from the medical evidence provided, and flags whether the threshold appears to be met.
What about privacy — are medical records safe?
All records are processed on Australian-hosted infrastructure with SOC 2 Type II and ISO 27001 certifications. Nothing leaves AU data centres and nothing is used for external model training.
Can it draft the initial letter of claim?
Yes — Quillio drafts the initial letter of claim or MAIB claim form from the intake and medical evidence, which the senior lawyer reviews before it is issued.
Does it work for interstate matters?
Yes — the firm uses Quillio for Queensland and South Australian PI matters as well, where the NT framework differs from the MAIA or CTP scheme in those jurisdictions.
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