Perth Employment Firm Handles 3x Unfair Dismissal Volume
A 7-lawyer Perth employment firm uses Quillio to draft Form F2 unfair dismissal applications under s394 of the Fair Work Act 2009 (Cth). The firm now handles three times the unfair dismissal volume it did 6 months ago — roughly 90 F2s per quarter — without adding headcount.
What they were trying to solve
Applications under s394 are fixed-fee work, and the 21-day lodgement window under s394(2) meant the firm was either rushing intake or turning applicants away. Each F2 was taking 2.5 hours from intake to lodgement — including the employer response analysis under s387 factors (valid reason, procedural fairness, small business code if relevant).
Why Quillio
Quillio was set up to draft the F2 from intake notes, map the dismissal against the s387 factors, and produce the supporting chronology and documents list. The firm's intake paralegals now take the call, enter the details, and Quillio produces a first-draft F2 within 20 minutes.
Implementation
A 3-week trial on 15 F2 applications confirmed the output met the lodgement standard. The firm rolled Quillio out across all employee-side unfair dismissal work and has since extended to general protections applications under s365.
Measurable outcomes
From intake to lodgement-ready F2 under s394
Three-fold increase in matter volume over 6 months
Every F2 lodged within the 21-day window under s394(2)
Applicants now get a lodgement decision the day they call
Lower time-per-matter improved the margin on fixed-fee unfair dismissal work
"The 21-day window was our biggest problem — we'd get calls on day 19 and either say no or work through the night. Now we can say yes on day 19 with confidence, because the F2 is drafted and ready to lodge the next morning."
How it works in practice
F2 unfair dismissal drafting under s394, general protections F8 applications under s365, and s387 factor analysis for conciliation.
What they avoided
Turning away time-critical unfair dismissal applicants or hiring additional fixed-fee staff at margins the firm could not support.
Case study FAQs
Does Quillio cover general protections as well?
Yes — Quillio drafts F8 general protections applications under s365, including the adverse action mapping and the workplace right or attribute the applicant is relying on.
What about the small business fair dismissal code?
Quillio checks whether the employer is a small business under s23 and whether the dismissal complied with the small business fair dismissal code — if applicable, it flags this prominently in the F2.
Can it handle conciliation preparation too?
Yes — Quillio produces a conciliation brief with the s387 factor analysis, settlement range estimate, and key documents. The lawyer handles the conciliation call itself.
Is this just for employee-side work?
No — the firm also uses Quillio for employer-side F3 responses and for workplace investigations under the Fair Work Regulations.
Does Quillio integrate with FWC Online Lodgement?
Quillio produces the lodgement-ready F2; submission through the FWC online portal remains a solicitor task, which keeps the practitioner in control.
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