Regional DV Legal Service Helps 2x More Clients With Quillio
A regional Queensland domestic and family violence legal service uses Quillio to draft Domestic Violence Order applications, supporting affidavits, and safety plans. The service now assists twice as many clients per month — from around 45 to more than 90 — while keeping its existing funding envelope.
What they were trying to solve
The service was funded at a level that only allowed roughly 45 matters a month across three lawyers, but demand in the region was running at 120-140 help-seekers a month. Writing DVO applications under the Domestic and Family Violence Protection Act 2012 (Qld), and supporting affidavits of the person most in need of protection, was taking 3-4 hours per matter. The service was turning women away.
Why Quillio
Quillio was configured with DFVP Act templates, affidavit-drafting patterns that reflect trauma-informed practice, and safety plan workflows. Lawyers now complete the intake interview with the client, and Quillio drafts the DVO application and affidavit while the lawyer stays present with the client.
Implementation
A 2-week pilot on 10 matters, calibrated against the service's existing trauma-informed practice standards. Rollout to all lawyers after the pilot with a 60-minute training session.
Measurable outcomes
Doubled service capacity within existing funding
From intake to lodgement-ready application under the DFVP Act 2012 (Qld)
Trauma-informed affidavit of the person most in need of protection
The service now meets demand during court duty days
Duty lawyer can now support twice as many women at the Magistrates Court DV list
"We were turning women away on court duty days and it broke us. Quillio drafts the affidavit while I stay with the client — I'm not at the keyboard while she's telling me what happened. We're helping twice as many women and doing it better."
How it works in practice
DVO application drafting under the DFVP Act 2012 (Qld), supporting affidavit of the person most in need of protection, safety planning, and family law cross-matter referral.
What they avoided
Turning women away at court duty days, or the service having to compete for additional funding just to keep pace with demand.
Case study FAQs
Is there community sector pricing?
Yes — Quillio has specific pricing for community legal centres and specialist services, and the service referenced here uses that pricing.
Does Quillio support trauma-informed drafting?
The service configured Quillio with its own trauma-informed practice standards so affidavits are drafted in ways that reduce re-traumatisation — specifically by avoiding unnecessary detail and using the client's own language where appropriate.
What about cross-matter family law referrals?
Quillio flags where a DVO matter has family law dimensions — parenting orders, property — and drafts the initial intake notes for the family law lawyer.
Is data safe for survivors?
All client data stays on Australian-hosted infrastructure with access controls the service manages. Nothing is used for external model training and perpetrators cannot access the service's data.
Can it support Aboriginal and Torres Strait Islander clients appropriately?
The service configures its own cultural safety patterns into Quillio's intake workflow — including kinship and cultural considerations for safety planning.
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