Rural NSW Practice Saves 15 Hours a Week with Quillio
A 3-lawyer general practice serving farming communities in Central West NSW uses Quillio across five practice areas to handle research, draft correspondence, and review documents. The firm saves over 15 hours per week — the equivalent of a half-time solicitor — enabling it to maintain a full-service offering without the overhead of hiring specialists for each area.
What they were trying to solve
Rural general practices must cover everything from farm succession planning under the Succession Act 2006 (NSW) to family law parenting matters, local court criminal charges, property conveyancing, and wills. There are no specialist firms nearby to refer to — the nearest city practice is 3 hours away. The firm's solicitors spent evenings researching unfamiliar areas of law to maintain service quality, leading to burnout and a revolving door of employed solicitors.
Why Quillio
Quillio acts as a research and drafting assistant across all five practice areas. For farm succession, it analyses complex family trust structures and produces advice on testamentary trust options under the Succession Act 2006 (NSW). For family law, it reviews financial statements against the property pool principles in s79 of the Family Law Act 1975 (Cth). For local court matters, it researches sentencing ranges and prepares submissions referencing relevant case law.
Implementation
The two principals each trialled Quillio in their primary practice areas for 2 weeks, then introduced it to the employed solicitor. Within a month, all three lawyers were using Quillio daily. The firm estimates it took less than 5 hours total to integrate Quillio into their existing workflows.
Measurable outcomes
Equivalent to a half-time solicitor across the practice
Principals rarely need evening research sessions now
Full-service offering preserved without specialist hires
Current employed solicitor is the longest tenure in 4 years — workload is manageable
Average time from instruction to first substantive advice halved
"Out here, you can't tell a farming family to drive three hours to see a specialist. We have to do it all. Quillio means I can give proper advice on a testamentary trust in the morning and prepare a sentencing submission after lunch — without spending my evenings catching up on research."
How it works in practice
Multi-area legal research, farm succession and testamentary trust advice, family law property settlement analysis, local court sentencing research, conveyancing review, and wills drafting under the Succession Act 2006 (NSW).
What they avoided
Closing practice areas and referring clients 3 hours away, hiring specialist solicitors the firm could not afford, continuing to burn out solicitors with after-hours research, or reducing service quality in less familiar areas.
Case study FAQs
Can Quillio handle farm succession planning?
Yes — Quillio analyses complex family trust structures, produces advice on testamentary trust options under the Succession Act 2006 (NSW), and helps draft succession plans that account for primary production assets, water entitlements, and family provision claims.
Is it useful for practices covering many areas?
Yes — rural and regional general practices are among the strongest use cases for Quillio because it provides research depth across multiple practice areas without needing a specialist in each one.
Does it work with slow regional internet?
Quillio is a cloud-based platform that works on standard broadband connections. The firm in this study operates on a regional NBN fixed wireless connection without issues.
Can it help with Local Court criminal matters?
Yes — Quillio researches sentencing ranges, relevant case authority, and statutory provisions for Local Court charges, and helps prepare written submissions and character reference summaries.
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