Can Quillio review SaaS agreements?
Yes. I review SaaS subscription agreements (customer and vendor side) for commercial and legal risk. I check service levels, data protection and security commitments, IP ownership and licensing, liability caps and exclusions, termination rights, and Australian Consumer Law compliance for consumer-facing agreements.
Data and security
I check the data processing terms, storage location, encryption, subprocessor list, security certifications (SOC 2, ISO 27001), breach notification timelines, and Privacy Act 1988 (Cth) compliance. For regulated industries, I flag additional requirements.
Service levels and credits
SLAs vary enormously. I review uptime commitments, exclusions (planned maintenance, force majeure), measurement methods, service credits as the exclusive remedy, and chronic failure termination rights. Vendor SLAs frequently understate exposure — I flag what is market.
Liability and ACL
Liability caps are often tied to fees paid — I flag where this is inadequate for the customer's exposure (data breach, IP infringement, confidentiality). For consumer-facing SaaS, I check ACL non-excludable guarantees are not improperly excluded.
Common issues
- Exclusion of ACL statutory guarantees for consumer contracts is void — flag any attempt
- Subprocessor consent clauses often allow vendor-side changes without notice — negotiate
- Data portability and export at termination is often thin — negotiate specific commitments
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