AI Prompt Library

Consumer Protection prompts for Australian lawyers

These prompts are designed for AU consumer protection practitioners handling ACL claims, consumer guarantees, unfair contract terms, and ACCC enforcement. Copy any prompt, replace placeholders with your matter facts, and run it.

In short

A curated library of 25 AI prompts for Australian consumer protection lawyers. Each prompt is grounded in the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and current ACCC and court authority. Use them with Quillio for misleading conduct, consumer guarantees, and unfair terms matters.

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Research

Research prompts (5)

Research misleading or deceptive conduct

Prompt

Research section 18 of the Australian Consumer Law on misleading or deceptive conduct. Cover the in-trade-or-commerce requirement and the approach to representations as to future matters under section 4.

Example use: A claim against a service provider for website representations about delivery times.

Research consumer guarantees thresholds

Prompt

Research the consumer guarantees in sections 51–59 of the Australian Consumer Law. Cover the definition of consumer post-2021 amendments and the acceptable quality test.

Example use: A claim about a commercial vehicle purchased for $120,000 that has repeated mechanical faults.

Research unfair contract terms regime

Prompt

Research the unfair contract terms regime in sections 23–28 of the Australian Consumer Law post-November 2023 reforms. Cover the expanded coverage, penalties, and small business threshold.

Example use: A standard form supply contract imposed on a small business customer.

Research unconscionable conduct

Prompt

Research unconscionable conduct under sections 20 and 21 of the Australian Consumer Law. Cover the statutory factors and current authority on systemic conduct.

Example use: A claim about high-pressure selling to vulnerable elderly consumers.

Research product safety and recalls

Prompt

Research the product safety regime in Part 3-3 of the Australian Consumer Law and the mandatory reporting obligation under section 131. Cover the recall process and penalties for non-compliance.

Example use: A product recall following injury reports from a kitchen appliance.

Drafting

Drafting prompts (5)

Draft an ACL letter of demand

Prompt

Draft a letter of demand under the Australian Consumer Law. Claimant: [details]. Respondent: [details]. Cause of action: [section 18/consumer guarantees]. Include remedy sought and response deadline.

Example use: A letter of demand for a remedy under the acceptable quality guarantee after purchase of a faulty appliance.

Draft a statement of claim — section 18

Prompt

Draft a statement of claim under section 18 of the Australian Consumer Law. Plaintiff: [details]. Defendant: [details]. Representations: [details]. Plead causation, reliance, and loss.

Example use: A claim by a franchisee about pre-contract earnings representations.

Draft a section 87 indemnity claim

Prompt

Draft pleadings for relief under section 87 of the Competition and Consumer Act 2010 (Cth) or section 237 of the ACL. Include the declaration, damages, and ancillary orders sought.

Example use: A claim seeking rescission and damages for pre-contract misrepresentations.

Draft an ACCC substantiation response

Prompt

Draft a response to an ACCC substantiation notice under section 219 of the ACL. Claim: [details]. Substantiation material: [details]. Structure as a formal response.

Example use: Responding to an ACCC substantiation notice about environmental claims in product marketing.

Draft compliant consumer terms

Prompt

Draft a set of consumer terms for [product/service] that comply with the Australian Consumer Law. Include consumer guarantees disclosures, refund policy, and no excluded liability.

Example use: Updating terms for an online retailer after changes to the unfair contract terms regime.

Review

Review prompts (5)

Review marketing claims for ACL risk

Prompt

Review this marketing material for misleading or deceptive conduct risks under section 18 of the Australian Consumer Law. Flag any representations about price, performance, or origin that require substantiation.

Example use: A scheduled advertising campaign making comparative performance claims against a competitor.

Review standard terms for unfair terms

Prompt

Review these standard form consumer or small business contract terms against the unfair contract terms regime. Flag any clauses that are likely unfair and suggest rewording.

Example use: A SaaS supplier reviewing customer terms after the November 2023 penalties came into force.

Review a refund and returns policy

Prompt

Review this refund and returns policy against the consumer guarantees in the Australian Consumer Law. Identify any attempts to contract out and suggest compliant language.

Example use: An online retailer with a no refunds on sale items policy.

Review a proposed enforceable undertaking

Prompt

Review this draft enforceable undertaking to the ACCC. Identify the scope of admissions, compliance obligations, and reputational and business risks.

Example use: A draft undertaking following an investigation into false country-of-origin labelling.

Review a product safety report

Prompt

Review this incident and safety report. Assess whether the mandatory reporting threshold in section 131 of the ACL is engaged and identify recall triggers.

Example use: A manufacturer's internal report on a battery overheating issue.

Client comms

Client comms prompts (5)

Explain ACL consumer guarantees

Prompt

Draft a plain-English letter to a business client explaining the ACL consumer guarantees, how they cannot be excluded, and how to manage remedies.

Example use: For a small retailer confused about customer refund demands outside their 30-day policy.

Explain unfair contract terms reforms

Prompt

Draft a plain-English letter to a supplier client explaining the November 2023 unfair contract terms reforms, including penalties and the expanded small business threshold.

Example use: For a SaaS company reviewing its customer contracts.

Explain a section 18 claim

Prompt

Draft a plain-English letter to a consumer client explaining their potential section 18 ACL claim and the likely remedies available.

Example use: For a client who relied on a builder's website claims about timelines and faced significant delays.

Explain an ACCC investigation process

Prompt

Draft a plain-English explanation of the ACCC investigation process from section 155 notice through to enforcement, for a client under investigation.

Example use: For a company that has received a section 155 notice.

Letter on a recall decision

Prompt

Draft a plain-English letter to a business client on whether to issue a voluntary recall, including implications for the mandatory reporting obligation.

Example use: For a manufacturer considering a voluntary recall of a product after minor injury reports.

Strategy

Strategy prompts (5)

Strategy for a section 18 claim

Prompt

Develop a strategy for a section 18 ACL claim. Facts: [details]. Identify the strongest representations, causation and reliance arguments, and loss framework.

Example use: A B2B claim where pre-contract forecasts differed materially from actual performance.

Strategy for defending an ACCC case

Prompt

Develop a defence strategy for an ACCC proceeding. Allegations: [details]. Identify the factual issues, key admissions to avoid, and possible without-prejudice options.

Example use: A defence where the ACCC alleges misleading green claims on multiple product lines.

Strategy for a class action

Prompt

Develop a strategy for a consumer class action under Part IVA of the Federal Court of Australia Act 1976 (Cth) based on section 18 of the ACL. Facts: [details].

Example use: A class action over a widely advertised fuel-saving claim.

Strategy for unfair terms compliance

Prompt

Develop a compliance strategy for the unfair contract terms regime across a supplier's standard contracts. Contracts: [details]. Identify high-risk clauses and remediation plan.

Example use: A national services provider with multiple standard customer contracts.

Strategy for a complex remedy

Prompt

Develop a remedy strategy under sections 237–239 of the Australian Consumer Law. Facts: [details]. Consider damages, non-party orders, and injunctive relief.

Example use: A misleading-conduct case with ongoing harm that requires urgent injunctive relief.

Use with Quillio

Run these prompts grounded in AU law

Quillio is built for Australian consumer law practice — every research output cites the Australian Consumer Law, recent ACCC enforcement, and current court authority. See /practice-areas/commercial-lawyers for details, or start a free trial at /free-trial to use these prompts on your own matters.

These prompts are templates — always verify outputs against source material and current legislation before relying on them in client matters.

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