Client Satisfaction Survey Builder
This free tool generates a client satisfaction survey tailored to your practice type and the matters you handle. Select your practice area, client type, and preferred survey length, and receive a ready-to-send questionnaire covering Net Promoter Score, communication quality, outcome satisfaction, and value perception.
What this tool does
Client feedback is the most direct way to improve retention and win referrals — yet most law firms either skip it entirely or send a generic form that clients ignore. This tool builds a survey that asks the right questions for your practice area and client type, in language that clients actually respond to.
How to use it
- Select your primary practice area (litigation, family, commercial, conveyancing, etc.)
- Choose the client type (individual, small business, corporate, government)
- Pick the survey length (quick 5-question, standard 10-question, or detailed 15-question)
- Review and customise the generated questions — reorder, edit, or remove as needed
- Copy the survey or download it as a PDF to send via your preferred method
What you'll learn
- Which questions drive the most actionable feedback for your practice type
- How to measure Net Promoter Score and what a good score looks like for legal services
- Common themes in client satisfaction that correlate with retention and referrals
- How to structure a survey that clients actually complete rather than ignore
Interactive tool coming soon
The interactive Client Satisfaction Survey Builder is currently in development. In the meantime, start a free Quillio trial — the time savings are real and measurable on your own matters within the first week.
Start free trialTool FAQs
Are the questions practice-area specific?
Yes. The question bank is tailored by practice area — a litigation client survey includes questions about court process communication and outcome expectations, while a conveyancing survey focuses on transaction timeliness and settlement communication.
Can I edit the generated questions?
Yes. Every question can be edited, reordered, or removed before you export the survey. You can also add your own custom questions.
What format can I export in?
The survey can be copied as plain text, downloaded as a PDF, or exported as a CSV that you can import into survey platforms like SurveyMonkey, Typeform, or Microsoft Forms.
Is this compliant with privacy obligations?
The tool generates questions only — it does not collect or store any client responses. Your obligations under the Australian Privacy Principles apply to how you collect, store, and use client feedback data.
How many questions should I include?
Research consistently shows that shorter surveys get higher response rates. The 5-question "quick" format captures NPS and the two most predictive satisfaction dimensions for your practice area. Use the longer formats only when you need detailed diagnostic data.
Does it include a cover email template?
Yes. The tool generates a brief cover email or SMS message that you can customise. The template is written in plain language and explains why you are seeking feedback.
Test the savings on your own work
Quillio can automate client feedback collection at matter close and surface satisfaction trends across your practice. Start the free trial to see client insights integrated into your practice management.
This tool generates survey questions and templates. It does not collect, store, or process client responses. You are responsible for complying with the Australian Privacy Principles and any other applicable obligations when collecting client feedback.
Stop estimating. Start measuring.
The free trial is the fastest way to know whether AI saves you the hours this calculator estimates. No credit card, no sales call — sign up and measure the difference in your first week.
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