Start the day with 8 drafted replies instead of 80 unread emails.
I triage your inbox against your matter list, prioritise by urgency and matter criticality, and draft replies to the routine items — so you spend the morning on the messages that need judgment, not the ones that do not.
I triage legal email inboxes against the active matter list. I classify each message by matter, by urgency, and by type (client instruction, opposing solicitor correspondence, court listing, internal). I draft replies to routine items (meeting confirmations, standard follow-ups, costs queries with fixed answers) for partner sign-off. Privileged content is handled as privileged; nothing is used to train any model. Built for AU practice — I understand the difference between opposing-solicitor correspondence (professional) and client correspondence (privileged) and handle each appropriately.
What changes
You open your inbox to 80 unread emails on a Monday morning. 45 minutes of scanning, sorting mentally against 30 active matters, flagging the urgent, drafting three replies, leaving the rest for "later in the week". Later in the week never comes.
I give you a triaged view — 8 messages flagged urgent with reasons, 12 drafted replies ready for sign-off, the rest sorted by matter with a one-line summary each. The same 80 emails; 15 minutes to act instead of 45 to read.
From upload to output
Connect your inbox
Quillio connects to your firm's email (Outlook/Microsoft 365, Gmail for Business) with the same security posture as your PMS integration. Nothing leaves Australian infrastructure.
Link to the matter list
I match each email to the active matter it belongs to — by counterparty, by subject references, by sender domain, by matter reference in the subject line.
Triage and prioritise
Each email is classified by type (client, opposing solicitor, court, internal), by urgency (court deadline, client expectation, routine), and by required action (reply, file, escalate, delegate).
Draft the routine replies
Routine replies (meeting confirmations, simple follow-ups, standard costs queries) draft automatically for sign-off. Substantive replies stay with you.
What you can do with Quillio legal email triage
- Triage incoming email against your active matter list
- Prioritise by court deadline and client urgency
- Draft replies to routine meeting confirmations and follow-ups
- Identify opposing-solicitor correspondence for the file
- Flag messages that raise new limitation or filing dates
- Catch client instructions and log them to the matter
- Escalate conflict, fee, or risk issues to partner level
- Produce a daily triaged inbox report for focused work
A real example
Monday 8am. 80 unread emails across 30 active matters. Three are client-urgent, two relate to court deadlines this week, one is an opposing-solicitor offer, the rest are routine or internal.
Quillio has been connected for two weeks. Matter list is current in your PMS.
A triaged view: 3 messages flagged CLIENT URGENT with a one-line reason on each; 2 flagged COURT DEADLINE with the date and the matter; 1 flagged OPPOSING SOLICITOR OFFER requiring partner attention; 12 routine replies drafted (7 meeting confirmations, 3 standard follow-ups, 2 costs-query responses) ready for sign-off; the remaining 62 sorted by matter with one-line summaries. You act on the urgent items, sign off the drafts, and scan the summaries — 15 minutes total.
Documents, jurisdictions, and practice areas
Document types
- Client email correspondence
- Opposing solicitor correspondence
- Court listings and directions
- Counsel chamber correspondence
- Expert witness correspondence
- Internal firm correspondence
- Costs and billing correspondence
- Third-party inquiry emails
Jurisdictions
- NSW
- VIC
- QLD
- WA
- SA
- TAS
- ACT
- NT
- Federal
- NZ
Practice areas
- Family
- Commercial
- Property
- Litigation
- Criminal
- Employment
- Wills & Estates
- Personal Injury
Legal Email Triage FAQs
How does this handle privileged client communication?
Client email is held as privileged matter material. I run on Australian infrastructure under SOC 2 Type II and ISO 27001; email content is never used to train any model. Drafts are marked privileged where the underlying matter is privileged, and the audit trail records every action I take.
Does it connect to Outlook?
Yes. Microsoft 365 / Outlook is the most common AU firm email platform, and the integration uses Microsoft's Graph API with least-privilege scopes. Gmail for Business is also supported. No email content is cached outside Australian infrastructure.
Can a drafted reply be sent automatically?
Not by default — and this is deliberate. Drafted replies go to a review queue for sign-off. Sending a legal communication is a solicitor's act, and the responsibility stays with the solicitor. You can change the setting for very specific routine replies (e.g. calendar confirmations), but substantive replies require sign-off.
How does it handle the conflict of interest check?
I do not run new-matter conflict checks from email — that stays with your intake system. But I flag when incoming correspondence comes from a party I recognise as a counterparty or former client across your matter list, so you notice the conflict issue before replying.
What about discovery obligations on email?
Email is often discoverable. Triage does not delete or alter the underlying inbox — everything stays intact for discovery. I produce a triage layer on top of the inbox, not a replacement for it.
Does it work with our existing firm-wide rules?
Yes. Firm rules (e.g., "all family law matters go to Partner A", "court deadlines escalate to the litigation team") are configured at setup and applied on every triage pass. You can adjust the rules as your practice changes.
Try it on a current document.
The fastest way to test this is to connect it to your inbox for a week and compare a Monday morning with and without triage. Free trial, no credit card, no sales call.
Start your free trial