Adoption & choosing
What should you ask a legal AI vendor before buying?
Ask about accuracy (does it cite a source on every answer, and is it built to refuse rather than guess?), jurisdiction (does it cover AU and NZ law, maintained and current?), data (where is client content stored and processed, and is it used to train models?), security (ISO 27001, SOC 2, a DPA?), and commercial terms (pricing, trial, lock-in). Get the data and security answers in writing — not in a sales deck.
Accuracy and verification
Does it return a verifiable source on every answer? Is it built to decline rather than fabricate when no authority exists? Does it cover your jurisdictions, kept current? If the answer to the first question is no, nothing else matters much.
Data and security
Where is client content stored, and — separately — where is it processed? Is it used to train models (it should not be)? Does the vendor hold ISO/IEC 27001 certification and a SOC 2 attestation, and will they sign a data processing agreement? Get these in writing.
Fit and commercials
Does it integrate with the practice-management system you already run? Is the pricing transparent? Is there a free trial to test on your own files? What does lock-in look like if you leave?
A quick checklist
Citations on every answer; refusal over fabrication; current AU/NZ coverage; storage and processing location; no training on your data; ISO 27001 and SOC 2; a DPA; integrations; and a trial.
Frequently asked questions
What is the most important question to ask a legal AI vendor?
Whether it cites a verifiable source on every answer — without that you cannot safely rely on the output. Closely followed by where client data is stored and processed.
Should I ask for a free trial?
Yes — testing on your own real files is the best due diligence, and a vendor confident in the tool will offer one.
Which security questions matter most?
Where client content is stored and processed, whether it trains on your data, and which certifications (ISO 27001, SOC 2) the vendor holds — confirmed in writing, not just in a deck.
See how Quillio handles this in practice
AI built for Australian and New Zealand law — a citation on every answer, client content stored in Australia, and a free trial so you can test it on your own files.